First of all, thank you for choosing our products. We really appreciate this. Secondly, if you have any questions or difficulties with an item, please read the documentation that included to your purchased file. Thirdly, if the problem is not solved please contact us via our support system http://9theme.ticksy.com/. We are located in GMT +3 time zone and we answer all questions within 4 - 48 hours in weekdays. In some rare cases the waiting time can be to 24 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
IMPORTANT: If you've upgraded to WordPress 5.0 and you are apparently no longer able to use the WPBakery Page Builder at all, please click here for further details for a solution.
Before open a ticket please read the documentation of your theme and check opened ticket, if you don't find a solution, we are here :)