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First of all, thank you for choosing our products. We really appreciate this. Secondly, if you have any questions or difficulties with an item, please read the documentation that included to your purchased file. Thirdly, if the problem is not solved please contact us via our support system http://9theme.ticksy.com/. We are located in GMT +3 time zone and we answer all questions within 4 - 48 hours in weekdays. In some rare cases the waiting time can be to 24 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

Before open a ticket please read the documentation of your theme and check opened ticket, if you don't find a solution, we are here :)

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  Public Ticket Activity

Chris Techniacal Support   Updated 6 hours ago   1   Our Church Responsive Multipurpose Wordpress Theme Most recent comment from Chris: Visual Composor plug in no long has design options listed. but the theme documentation says to change these settings.  What do I do? Dylan Frontpage Header 1 - Header Logo Shrinkage - Mobile View   Updated 6 hours ago   1   Urip - Professional WordPress Landing Page Most recent comment from Dylan: Hello, please look into my website www.tedxmadison.com, I have a few questions. Frontpage Header 1 & Submit button color I have Frontpage Header 1 selected at the top with a Contact Form 7. ... Matiss Changing default sermon page URL   Updated 13 hours ago   3   Our Church Responsive Multipurpose Wordpress Theme Most recent comment from Matiss: Opening up a file and renaming everything is not a valid fix. That's what an absolute amateur would do. I was expecting something much more up-to-date. Nonetheless, the theme so far has been ... Drew MenuHeader Menu & Pop Up Contact Not Working Part 2   Updated 2 days ago   2   Urip - Professional WordPress Landing Page Most recent comment from Drew: Please close this ticket.  Issue resolved. Saeed Custom Font   Updated 2 days ago   2   Urip - Professional WordPress Landing Page Most recent comment from Omar: Hi If you mean tipography you can use Google Webfonts :  https://wordpress.org/plugins/easy-google-fonts/ https://tr.wordpress.org/plugins/use-any-font/ Allen woocommerce pages Style and HTML is difference between your demo and my site.   Updated 3 days ago   4   Confidence - Multipurpose Nonprofit WordPress Theme Most recent comment from Abdullah: Hi Allen, We're going to make some modifications to fix the problem you have within the theme however we have some connection problem due to some domestic issue here so this makes us to ... Gio iPad topmenu visualization error   Updated 5 days ago   3   Cobian - Flat Bootstrap Landing WordPress Theme Most recent comment from Gio: Im still having de error on iPad Mini. Giorgio Portfolio or Clients Page   Updated 5 days ago   4   CORPOTERA - Responsive Multi-Purpose WordPress Theme Most recent comment from Abdullah: Hi Jeremy, We had to display the html version' demo, as there has been some fault within our wordpress host provider. We also regards that displaying the filter elements as unnecassary to the ... Allen The tooltip for event page not working   Updated 6 days ago   3   Confidence - Multipurpose Nonprofit WordPress Theme Most recent comment from Allen: I fixed it, because the image is missing. Jeremy Post categories instead of quick links   Updated 6 days ago   6   CORPOTERA - Responsive Multi-Purpose WordPress Theme Most recent comment from Abdullah: Hi Jeremy, You're welcome ! Natan Skop Testimonial shortcode background color + image fix   Updated June 16, 2016   4   Bobby - Multipurpose Creative Service Landing Page Most recent comment from Abdullah: Hi Natan, We'll have a critical watc at the theme to make sure about that. Appreciate your cooperations on behalf of the team for your contributions. Natan Skop Navigation bar location when logged in   Updated June 15, 2016   2   Bobby - Multipurpose Creative Service Landing Page Most recent comment from Abdullah: Hi Natan, Thank you for letting us to be aware of the issue. I'll report to the team. Joseph Visual Composer   Updated June 13, 2016   2   Kepler - Responsive WordPress News / Magazine Theme Most recent comment from Omar: Hi I'm really sorry, there is problem on old shortcode plugin. Please use attached file and you can fix this problem on FTP : wp-content/plugins/nt-kepler-shortcode // delete this folder ... Chantelle Baistow Remove read more buttons   Updated June 11, 2016   4   Zakat - Onepage/Multipage WordPress Charity Theme Most recent comment from Chantelle Baistow: Thank you Chantelle Baistow Icons overlapping headings   Updated June 11, 2016   8   Zakat - Onepage/Multipage WordPress Charity Theme Most recent comment from Abdullah: Hi Chantelle, I've tested it through my computer and it worked ! plz check your class elements and let me know
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