You can only log into this support area with Themeforest purchase codes. Also, any purchased items from Envato Elements do not include customer support service as per Envato policy. 

Important: If you get a Critical error in your site after updated the Elementor plugin, please update your theme to its latest version using the Envato Market plugin and also do not forget to update the theme plugin after updated your theme. For example, in Wavo theme, after updated your theme, please also do not forget to update Wavo Elementor Addon plugin AFTER updated your theme.

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